Privacy Policy

We may collect the following categories of information depending on how you interact with our website and services.

A. Contact Information

This may include your name, business name, email address, phone number, business address, and other contact details you provide when contacting us, requesting services, or communicating with our team.

B. Account and Account-Related Information

We may collect and process information needed to create, administer, maintain, and support customer or user accounts. This may include account identifiers, usernames, account settings, business contact details, user roles, access permissions, service subscriptions, account status, billing-related records, and account history.

Where necessary to provide our services, we may also process information associated with account access, authentication, configuration, and administration. We use appropriate methods to handle account credentials and other sensitive access information when required for service delivery.

C. IT Support and Service Information

When you request technical support or use our services, we may collect support tickets, service requests, issue descriptions, troubleshooting records, communications with our team, service history, and information reasonably necessary to investigate and resolve technical issues.

D. Technical and Device Information

Depending on the services provided, we may process device information, operating system details, network information, diagnostic logs, error reports, configuration information, security alerts, and other technical data necessary to deliver, maintain, secure, or troubleshoot IT systems.

E. Communications and Messaging Information

We may retain emails, phone communications, SMS messages, support correspondence, and related records to respond to inquiries, administer accounts, provide customer support, document service requests, and maintain business records.

F. Website Usage Information

When you visit our website, we or our service providers may collect information such as IP address, browser type, device information, pages visited, referring pages, and website interaction data. Cookies and similar technologies may be used where applicable.

We may use the information we collect to:

• Create, administer, maintain, and manage customer and user accounts.
• Process account information, settings, permissions, and service-related changes.
• Provide IT support, managed IT services, cybersecurity services, network management, cloud services, backup services, and related consulting.
• Create, track, update, and resolve IT support tickets.
• Send account notifications, service updates, maintenance notices, support communications, and other requested service-related messages.
• Troubleshoot technical issues, monitor system performance, and maintain the security and reliability of our services.
• Process payments, maintain business records, and manage customer relationships.
• Respond to inquiries and fulfill service requests.
• Improve our website, services, and customer experience.
• Detect, investigate, and prevent fraud, security incidents, misuse, or unauthorized access.
• Comply with applicable laws, regulations, contractual obligations, and legitimate legal requests.

We use information for purposes consistent with the context in which it was collected, as permitted by applicable law.

If you provide your mobile phone number and opt in to receive SMS text messages from Nexus Pro IT, we will use your number to send the messaging services you have requested.

Messages may include:

• IT support ticket confirmations and status updates.
• Customer support and troubleshooting communications.
• Account creation, account status, and account-related notifications.
• Service updates, maintenance notifications, and service interruption notices.
• Other operational communications directly related to the services you receive from Nexus Pro IT.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to a message. For assistance, reply HELP or contact us at 313-251-4963 or support@nexusproit.com.

Consent to receive SMS messages is not a condition of purchasing any goods or services. Wireless carriers are not liable for delayed or undelivered messages.

SMS Consent and Information Sharing

SMS consent is not shared with third parties or affiliates for marketing purposes.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers to facilitate the delivery of SMS messages you have requested. These providers may process information on our behalf only as necessary to provide the requested messaging services and are not authorized to use SMS consent information for their own marketing purposes.

We do not sell personal information. We may disclose information in the following circumstances:

• Service providers: To vendors that help us operate our website, manage accounts, provide IT services, process payments, maintain systems, or deliver requested communications.
• Business operations: To authorized personnel and contractors who need the information to perform their responsibilities.
• Legal requirements: When disclosure is required by law, regulation, legal process, or a valid governmental request.
• Security and protection: When reasonably necessary to protect our rights, customers, systems, property, or the safety of others.
• Business transactions: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to appropriate safeguards and applicable law.

These disclosures do not permit third parties to use SMS consent information for their own marketing or promotional purposes.

Our website may use cookies and similar technologies to support website functionality, understand website traffic, improve performance, and remember certain preferences.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if certain cookies are disabled.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee absolute security.

Customers should avoid sending passwords, sensitive credentials, or confidential technical information through unsecured channels.

We retain information for as long as reasonably necessary to provide our services, administer accounts, resolve support requests, maintain business and financial records, fulfill contractual obligations, meet legal requirements, resolve disputes, and enforce agreements.

Retention periods depend on the type of information and the purpose for which it is processed. When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it where appropriate and permitted by law.

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

You may opt out of SMS messages at any time by replying STOP. To request help with messaging, reply HELP or contact us using the details in the Contact Us section.

To submit a privacy-related request, contact us at support@nexusproit.com. We may need to verify your identity before responding. Certain information may need to be retained where required or permitted by law.

Our website or services may link to third-party websites, software, or platforms. Those third parties may collect and process information under their own privacy policies and terms.

We are not responsible for the privacy practices of third-party services that we do not control. We encourage you to review their privacy policies before providing information.

Our website and business services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations. When changes are made, we will update the “Last Updated” date above.

If you have questions about this Privacy Policy or how we handle information, please contact us:

Nexus Pro IT 5745 W. Maple Road, Suite 212 West Bloomfield Township, MI 48322, USA

Phone: 313-251-4963 Email: support@nexusproit.com Website: https://nexusproit.com